Minggu, 02 Desember 2012

Complaining and Giving Instruction

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Complaining
Complaints are expressions of "displeasure or annoyance" in response to an action that is seen by the speaker as unfavorable.
Making a complaint
clip_image003[164]      I do wish you could….
clip_image003[165]      Excuse me, I’m afraid…
clip_image003[166]      I wish you wouldn’t mind…
clip_image003[167]      Would you mind (doing)….?
clip_image003[168]      Well, it is good for you to….
clip_image003[169]      (Honestly!) I’m fed up with …
clip_image003[170]      I wonder if you could help me…..
clip_image003[171]      I’m sorry to have to say this, but….
clip_image003[172]      (Well,) this is the most unsatisfactory.
clip_image003[173]      Wouldn’t it be a good idea to/ not to…?
clip_image003[174]      I’ve got a bit of a problem here, you see……
clip_image003[175]      Excuse me, there appears to be something wrong…
clip_image003[176]      Excuse me, there seems to be something wrong with…

Responding a complaint
      Positive response to complaints:
clip_image003[177]      Oh, I’m sorry about that.
clip_image003[178]      I can’t tell you how sorry I am
clip_image003[179]      I wish it never happened
clip_image003[180]      Oh dear, I’m really sorry
clip_image003[181]      I’m so sorry, I didn’t realize
clip_image003[182]      I just don’t know what to say
clip_image003[183]      I'm so sorry, but this will never occur / happen again.
clip_image003[184]      I'm sorry, we promise never to do the same mistake again.
clip_image003[185]      I'm really sorry; we'll do our utmost/best not to do the same mistake again.
      Negative response to complaints:
clip_image003[186]      Sorry there is nothing we can do about it.
clip_image003[187]      I'm afraid, there isn't much we can do about it.
clip_image003[188]      We are sorry but the food is just alright.
Delaying a complaint
clip_image003[189]      I suggest you leave it with us and we’ll see what can be done.
clip_image003[190]      I suggest you leave it with us and we’ll see what we can do.
clip_image003[191]      I’m afraid the manager/boss isn’t in at the moment. Could you call later?
clip_image003[192]      I’m afraid we can’t help you at the moment. Could you leave your contact phone number and address? We will contact you soon.
Rejecting a complaint
clip_image003[193]      Well, I’m afraid there is nothing we can do about it actually.
clip_image003[194]      Well, I’m afraid there isn’t much we can do about it.
Example for Expression of complaining
Zahra     : Oh, I must study hard tonight.
Mother    : Will you have any test tomorrow?
Zahra     : Yeah! Two tests! Math and chemistry!
Mother    : Really?
Zahra     : The teachers should have understood us, especially Mr. John, the chemistry teacher. He just insisted on giving the test tomorrow. You know, Mom, the materials for both the tests are difficult.
Mother    : Well, it is good for you to just stop complaining and start to study. Maybe Mr. John didn’t want to delay the test time because he had planned it long before. Another time, you should study every day, not just the day before the test.
Zahra     : You’re right, Mom.
Giving Instruction
Giving instruction is an expression for give or asks somebody to do something that we want.
clip_image001[6]     The tense used in giving instruction is simple present.
clip_image001[7]     Giving instruction is relevance with procedure text.
Giving instruction are:
1.  Command   
clip_image002[14]      Verb (+ O).
    e.g.: Watch out, come here, etc.
clip_image002[15]      Please + V (+ O).
                e.g.: Please clean your room.
clip_image002[16]      V (+ O) + Please.
               e.g.: Wash this towel, please.
2.  Prohibition
clip_image002[17]      Don’t + V (+ O).
    e.g.: Don’t close it!
clip_image002[18]      Don’t + V (+ O) + Please.
    e.g.: Don’t be noise, please.
clip_image002[19]      Would you mind not + V - ing (+ O).
    e.g.: Would you mind not reading my book.
Kinds of giving instruction:
clip_image004[12]      Verb 1, e.g.:
clip_image003[195]      Wash your hand.
clip_image003[196]      Sit down.
clip_image004[13]      Be + adjective, e.g.:
clip_image003[197]      Be your self.
clip_image003[198]      Be a good student.
clip_image003[199]      Be happy.
clip_image004[14]      Infinitive without to
clip_image003[200]      Close the door
clip_image003[201]      Open the window
clip_image003[202]      Turn off the computer
clip_image004[15]      No + V-ing, e.g.:
clip_image003[203]      No smoking!
clip_image003[204]      No swimming!
clip_image003[205]      No parking!
clip_image003[206]      No catching!
clip_image003[207]      No diving!
clip_image004[16]      Don’t + V-infinitive, e.g.:
clip_image003[208]      Don’t arm!
clip_image003[209]      Don’t disturb!
clip_image003[210]      Don’t touch!
clip_image003[211]      Don’t kill him.
clip_image003[212]      Don’t cry.
Responding of Instruction
            Positive response
clip_image003[213]      Yes, Sir.
clip_image003[214]      Yes, Mom
clip_image003[215]      Sure
clip_image003[216]      Ok
            Negative response
clip_image003[217]      No, we won’t
clip_image003[218]      No, I’m busy now
clip_image003[219]      No, I’m dizzy now
Asking for Instructions
clip_image003[220]      How do you (do this)?
clip_image003[221]      What is the best way to . . . ?
clip_image003[222]      How do I go about it?
clip_image003[223]      What do you suggest?
clip_image003[224]      How do you suggest I proceed?
clip_image003[225]      What is the first step?
Giving Instructions Sequencing
clip_image003[226]      First, (you) . . .
clip_image003[227]      Then, (you) . . .
clip_image003[228]      Next, (you) . . .
clip_image003[229]      Lastly, (you) . . .
Starting out
clip_image003[230]      Before you begin, (you should . . .)
clip_image003[231]      The first thing you do is . . . .
clip_image003[232]      I would start by . . .
clip_image003[233]      The best place to begin is . . .
clip_image003[234]      To begin with,
Continuing
clip_image003[235]      After that,
clip_image003[236]      The next step is to . . .
clip_image003[237]      The next thing you do is . . .
clip_image003[238]      Once you've done that, then . . .
clip_image003[239]      When you finish that, then . . .
Finishing
clip_image003[240]      The last step is . . .
clip_image003[241]      The last thing you do is . . .
clip_image003[242]      In the end,
clip_image003[243]      When you've finished,
clip_image003[244]      When you've completed all the steps
How to Make a Cup of Coffee
            First you need to buy some coffee and a coffee maker. Then you have to put the water into the bottom of the coffee maker. You needn't boil the water, cold water is fine. Next you have to put the coffee in the coffee compartment and screw the top of coffee maker on. After that you need to put the coffee pot onto the stove.  Then turn the stove on height and wait. You don't have to move the coffee pot. When the water boils and goes into the upper part of the pot you then have to remove the pot from the heat.
            Finally you pour some coffee into a cup, add sugar and milk and enjoy.

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